Privacy Policy

Last Updated: January 15, 2024

At TenX (“we”, “our”, or “the Platform”), accessible from www.tenx.mx, we value the privacy of our users and are committed to protecting the personal information we collect. This Privacy Policy describes how we collect, use, and share information from users of the Platform.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

  • Registration Data: When users register on TenX, we collect information such as name, email address, and any other data required to create an account.
  • Payment Data: To process payments, we use Stripe, a third-party payment processor. TenX does not store credit card details or other sensitive financial information.

Usage Information

  • Interaction Data: We collect data on how users interact with the Platform, including message history generated by AI agents, access times, and features used.
  • Technical Data: This includes IP address, browser type, device, and operating system used to access the Platform.

2. Use of Information

We use the collected information to:

  • Provide and improve the service: To operate, maintain, and enhance the Platform and its functionalities.
  • Personalize the experience: To tailor content and options according to users’ preferences and needs.
  • Process payments and manage subscriptions: Payment information is securely processed through Stripe.
  • Comply with legal obligations: We may use and disclose information as needed to comply with applicable laws and regulations.

3. Information Sharing

TenX does not sell, rent, or share personal information with third parties, except in the following cases:

  • With service providers: We share information with trusted service providers that help operate the Platform, such as Stripe for payment processing.
  • To comply with the law: We may disclose information when required to comply with legal requests, protect our rights, or defend against legal claims.
  • In case of merger or acquisition: If TenX is acquired or merges with another company, user information may be transferred to the new owners.

4. Responsibility of Registered Clients

Registered clients who use the TenX Platform to interact with their own users and collect personal data through AI agents are responsible for the handling and protection of such data in accordance with applicable laws and regulations. TenX is not responsible for the processing of third-party personal data by Platform clients.

5. Information Security

We implement technical and organizational security measures to protect users’ personal information against unauthorized access, loss, or destruction. However, no security system is infallible, and we cannot guarantee absolute data security.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. User Rights

Depending on jurisdiction, users may have specific rights regarding their personal data, such as:

  • Access and rectification: Request access to their personal information and correct inaccurate data.
  • Deletion: Request deletion of their account and associated data, subject to legal retention requirements.
  • Processing restriction: Restrict the use of their data in certain cases.

To exercise these rights, users may contact TenX using the contact information below.

8. Cookies and Tracking Technologies

TenX uses cookies and similar tracking technologies to enhance the user experience on the Platform. Cookies allow us to recognize users and personalize content. Users can manage cookie settings from their browser.

9. Changes to This Privacy Policy

TenX reserves the right to modify this Privacy Policy at any time. Any changes will take effect once published on www.tenx.mx. We encourage users to review this page periodically to stay informed of any updates.

10. Contact

If you have any questions about this Privacy Policy, you may contact us:

By email: [info@tenx.mx]
By postal mail: [Calle 17 No 174-A x 14 y 16 Col. Mexico Oriente, Mérida, Yucatán CP. 97125]
By phone: [+52 9991913222]